Frequently Asked Questions



What about Order Changes and Cancellations ?
We are unable to cancel or change orders already in process at the florist, en route or delivered. If you would like to cancel your order, please call us on 01709 829204. If your order has not been started, your payment will be refunded using the payment method used to make the order.TOP

Can I Return my order for a Refund if I am not satisfied ?
It is our policy to supply only the freshest flowers with satisfaction guaranteed. If you are not satisfied with our product please return to the shop within 24 hours and we will refund you in total or replace the item. Please note that as our product is fresh, no complaint can be investigated after this time.TOP

Who are you ?
We are "Forget Me Not", a fresh, vibrant, dynamic florists business trading on the web since 2002 and from our florists since 1984.TOP

Why should I use you ?
Because we will provide you with the most exciting, sensual and artistic floral arrangements you can find anywhere - delivered fresh and on time - and at a competitive price.TOP

What if the flowers I order are unavailable ?
We have a large selections of fresh flowers delivered daily. Due to seasonal variations or at times of great demand, if your order cannot be met exactly, we will substitute similar flowers of equivalent or greater value.TOP

Where do you deliver ?
Anywhere in the UK. For overseas deliveries please call.TOP

When can you deliver ?
Monday to Saturday plus Mother's Day and Valentines's Day. We can deliver the same day if you complete you order prior to noon the on the delivery day.TOP

Who delivers your flowers ?
We deliver our own flowers locally (in Rotherham) and use a Teleflorist florist to deliver elsewhere. Teleflorist is the world's largest network of florists.TOP

What if there's nobody in when my flowers are delivered ?
They will be left in a safe, convenient location, with a neighbour if possible, with a note delivered through the letterbox confirming where.TOP

How much will I pay ?
All our products are priced individually. A delivery charge will be added to the price. Orders for same day delivery will be charged at £6.95, any other day will be charged at £5.95.TOP

What about security ?
We take this very seriously. Our Payments are processed by Total Web Solutions who are certified to Payment Card Industry Level 1 Security standard. No card details are processed or held by Forget Me Not. This site is fully PCI compliant, meaning your debit and credit card details are 100% safe.TOP

What about spam ?
We dont spam - simple as that. We need some way of contacting you incase we need to discuss your order, so we would like either your email address or your phone number. We NEVER disclose your details to third parties.TOP

Who works for you ?
Only highly trained florists. Our senior florists holds the UKs most senior qualification available, the National Diploma of The Society of Floristry and has shown at the prestigous Chelsea flower ShowTOP

What If we have any complaints?
We treat any complaints seriously. please call us on 0845 388 5268 and any issues you have will be dealt with promptly and courteously.TOP

What if I have a suggestion about your company ?
We would love to hear any suggestions you may have.TOP

What details will appear on my bank statement ?
Forget Me Not. This is the trading named of our florists business.TOP

What is your trading address ?
186 Badsley Moor Lane, Rotherham, Yorkshire, S65 2QB TOP
Forget Me Not Florists

Rotherham Florists since 1984. Send Flowers to Rotherham or anywhere in the UK with same day flower delivery. Fresh flowers expertly made into bespoke arrangements and hand delivered by our florists 6 days a week.

Specials
Cupids Arrow
Burgundy Modern
Chelsea Handtied